Connexus Energy scored the highest reliability rating by its members compared to other electric utilities and cooperatives in the American Customer Satisfaction Index (ACSI). The survey is produced under license with the University of Michigan.
Connexus scored a reliability rating of 90, compared to the ACSI national electric industry’s average of 86 in the third quarter of 2011. “Our members took part in the survey and gave us the high ranking. I am very proud of the fact no other cooperative or utility in the country ranked higher,” said Connexus CEO Mike Rajala.
By definition electric reliability measures the consistency of electric service on demand as provided by utility companies to their customers. But according to Rajala, it means much more. “It means when you’re a Connexus member, and you flip a switch or push a button, your electric appliance or gadget will work, because electricity is there. Electricity is a crucial product that we scarcely think about, unless we don’t have it. Judging by the high ACSI rating of Connexus reliability, our members don’t think of us often and, that’s a darn good thing. I hope our members see value in getting electricity from a company that is reliable.”
Connexus Energy provides services to over 126,000 homes and businesses in portions of Anoka, Chisago, Hennepin, Isanti, Ramsey, Sherburne and Washington counties.